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For more than a decade, Cheryl Moo-Young has been part of the synergy that has allowed companies, in both public and private sectors, to make major information technology transformations and exceed client expectations.
She has developed the ability to overcome challenges, make difficult decisions under scrutiny, and help fulfill the Accenture slogan: “High Performance. Delivered.”
Moo Young started exceeding client expectations early. She joined Accenture in 2000, soon after graduating from Morgan State University with a Bachelor of Science in Industrial Engineering. As a newly minted consultant, she designed infrastructure and gathered requirements for databases and software implementations.
Five years later, she was program manager for a call center, responsible for managing a multi-year effort to consolidate Accenture’s contact center telecommunications infrastructure operations. Moo-Young's team created a centralized telecommunications platform that enables Accenture to launch services on a global scale with multi-channel contact points. The service currently includes several thousand agents around the world.
By 2007, Moo-Young was program manager for a LAN and WAN for a technology merger. She also managed the first phase of a demilitarized zone (DMZ) re-design assessment, which provided the client with the solution they needed to obtain funding for design and implementation. She was responsible for creating DMZ infrastructure requirements, architecture and technical design and the schematic of the cost estimate.
A year later, she was deployment program manager for a network operations center build out for a major government client. Moo-Young was responsible for converting client sites to a global communications service provider’s backbone network, which included the planning of transition activities associated with implementing a standard technology for speeding up network traffic flow and making it easier to manage, and network operations center acceptance at these sites. Moo-Young coordinated design and engineering of technology, site preparation, data, customer management, change management, and knowledge transfer.
Now, as senior infrastructure manager, her impact has expanded beyond technology to include cross-functional breakthroughs for several clients, such as leading implementation of a major health exchange.
Under Moo-Young’s direction, a customized customer relationship management (CRM) interface, multiple service centers, and a printing facility that can process millions of pieces of inbound and outbound mail were planned and launched in eighteen months-- significant accomplishment because implementation of this scale traditionally requires a longer timeframe.
Moo Young’s work is just the beginning of her legacy as a successful woman in technology. She wants to use technology to bridge the gaps in the methods used for customer interaction, and to enhance the quality of service provided to consumers.
“My commitment to focusing on STEM education is to bridge the gap between STEM and technology consulting,” Moo Young said. “Being a technology consultant enables me to tap into the logic I learned in engineering for solving my clients’ problems every day.
Moo Young is the face of a modern-day technology leader. At work, she helps manage multi-million dollar networks and infrastructure for clients, which contribute significantly to sales, all in perfect balance with life as a wife and mother of three children. She is also involved in her community as a member of the Jack & Jill organization, and enjoys spending time feeding the homeless in the New York and New Jersey areas.
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